So here’s the deal:
I paid $25k for my Jetta Wolfsburg, the engine seized at 76k miles. The Volkswagen customer service advocates attitude insinuated “that sucks for you”, and the VW dealer wants $7k for a new engine, but will only warrantee the new engine for 1 year.
Is it just me, or does that sound like a company who
won’t stand behind their product?
Now, because of this car problem, I missed “Go Minelabbing Day” in Atlantic City, NJ. Totally unacceptable!! And…without a car, I can’t metal detect, and that is a tragedy in itself.
I understand the power train warrantee was for 60k, but I don’t agree with it, because:
1.) I don’t abuse my car.
2.) These things should never happen.
3.) A new engine should be covered under the same warranty as the original.
To add insult to major injury, not only are we German, and a Volkswagen family who has always promoted the brand, but my son puts on the annual Northeast season opener Volkswagen car show “Dubs on Defrost” every April. This show draws thousands of Volkswagen enthusiasts from all over the Northeast.
We are a Volkswagen family through and through, and this is how Volkswagen is rewarding our loyalty.
After perusing the online VW forums, I predict Volkswagen is going to be slapped with another class action lawsuit, as it seems their motors have a habit of seizing at around 80k miles, with their timing chains skipping and water pumps going. Considering timing chains are designed to exceed the life of the vehicle, and they are not a serviceable item, they should really be helping out folks, not screwing them.